MIASTUDIO

General Terms and Conditions

1. General provisions

1.1 Subject of the GTC

These General Terms and Conditions (hereinafter referred to as the “GTC”) set out the rights and obligations of the person (hereinafter referred to as the “Customer”) using the e-commerce services provided by Khaloo Bagheri Mahshid E.V (hereinafter referred to as the “Service Provider”). The scope of these GTCs covers all electronic commerce services (hereinafter referred to as the “Service(s)”) related to the https://miastudio.hu/ website (hereinafter referred to as the “Website” or “website”), which are provided through the Website.

1.2 The temporal scope of GTC

These GTC are effective from July 24, 2025, and will remain in force until revoked. The Service Provider is entitled to unilaterally modify these GTC, which modifications will be published by the Service Provider on the Website.

1.3 Establishment and language of the contract

The contract concluded through these GTC shall be a written contract, the Service Provider shall record the contract, and the contract shall be subsequently available on the Website.

The contract between the Customer and the Service Provider for the Service is concluded upon the acceptance of the GTC on the Website.

The language of the contract and of the conclusion of the contract is English.

The Service Provider is not subject to a code of conduct.

1.4 Applicable law

Purchases made through the Website shall be governed by these GTC and the applicable provisions of Hungarian law, in particular:

– Act V of 2013 on the Civil Code,

– Act CVIII of 2001 on certain aspects of electronic commerce services and information society services,

– Government Decree No 373/2021 (VI. 30.) on the detailed rules for contracts between consumers and businesses for the sale of goods, the supply of digital content and the provision of digital services,

– Government Decree 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses, and

– Act LXXVI of 1999 on Copyright,

unless the law of another state would be exclusively applicable regarding the Consumer.

2. Parties

2.1 Service provider

Name: Khaloo Bagheri Mahshid E.V.

Registration number: 59950873

Name of the registry: Közigazgatási és Elektronikus Közszolgáltatások Központi Hivatala

Tax number: 90649257-1-42

Registered office and mailing address: 1085 Budapest, József Körút 69. Fsz. Em. 1. ajtó

Electronic mail address (e-mail): contact@miastudio.hu

Telephone number: +36305252943

Name, address, e-mail address of the hosting provider: Websupport Magyarország Kft. seat: H-1119 Budapest, Fehérvári út 97-99., telephone number: +36 1 700 2323, e-mail: info@mhosting.hu

2.2 Customer

Any person who uses the Services enters a contract with the Service Provider.

3. The Service

3.1 Description of the Service

The Website is a Webshop through which the Customer can purchase various products.

3.2 Use of the Webshop and the purchasing process

3.2.1 Order

No registration is required to browse the Website. If you need assistance, our staff will be happy to help you at the telephone number provided in section 2.1. It is not possible to place orders by telephone or email.

Registration is not required to make a purchase. You can access detailed information about the selected products, such as price, features, and optional features, by clicking on the product name or image. You can add the product to your virtual shopping cart by clicking on the “Add to cart” button.

You can view the contents of your cart (quantity, price) at any time by clicking on the cart icon. Here you will find a detailed list of the selected products, their gross prices, the quantity to be ordered, and the total purchase amount. The contents of the basket can be freely modified: you can delete a product using the “Remove item” button, or change the quantity by entering it or using the plus/minus buttons.

To continue shopping, click on the “Proceed to checkout” button. The next step is to enter your email address, shipping address, shipping options, and payment methods. On this page, you can check the information you have entered, the products, prices, and the shipping and payment methods, including their costs. To finalize your purchase, you must accept the Terms and Conditions by checking the appropriate box.

By clicking on the “Place order” button, you finalize your order, which is then sent to us.

If you wish to change the contents of your order after it has been submitted (e.g. you have selected the wrong product or wish to change the quantity), please notify us by email at contact@miastudio.hu.

The prices listed on the Website are gross prices, i.e. they include value added tax and other public charges. Shipping costs are charged separately, but we do not charge for packaging. Prices are in Hungarian forints (HUF) or in Euros (EUR) according to the choice of the Customer.

Despite our best efforts, incorrect prices may appear on the Website. An incorrect price is defined as a price that is more than 30% lower than the lowest price of the product on www.amazon.de. In such cases, the Service Provider is not obliged to sell the product at the incorrectly displayed price. If an incorrect price is displayed next to a product, we will notify you immediately by email and offer you the opportunity to purchase the product at the correct price. You are free to decide whether to accept the new price or cancel your order without any consequences.

The Customer has the opportunity to correct any data entry errors directly on the Website at any stage before finalizing the order. Such errors may include, for example, an incorrect quantity, an incorrectly selected product, or an incorrect delivery address. The Customer may modify the contents of the shopping cart by clicking on the “Remove item” button, delete products or change quantities.

3.2.2. Binding nature of the offer and confirmation

After the Customer has placed the order, the Service Provider will send an email confirming its acceptance. This message contains the order details provided, such as billing and delivery information, order ID, date, products ordered and their prices, delivery costs, and the total amount payable. This message is legally binding and constitutes a contract between the Customer and the Service Provider.

If the Customer finds any errors in the confirmation email, they must immediately notify the Service Provider by email and provide the correct information. If you do not receive the email within 48 hours, please contact customer service, as the order may not have been entered into our system due to a technical error.

The contract is concluded electronically and in accordance with the relevant legal provisions listed in Section 1.4 of these GTC.

If the Customer does not receive the confirmation of acceptance within 48 hours, the binding nature of the offer shall cease, i.e. the Customer shall not be obliged to fulfil the order.

3.2.3. Payment methods

Credit card payment (SumUp): The Service Provider offers secure online payment through the SumUp (SumUp EU Payments UAB) system. During the purchase, the Service Provider only receives data related to the order and does not have access to credit card details. The card payment page is encrypted and only accessible to SumUp. An SSL-enabled browser is required for payment. During payment, the transaction is immediately blocked on the Customer’s bank account. The following bank cards are accepted for payment: MasterCard, Mastercard Electronic, VISA, VISA Electron (only if authorized by the issuing bank), American Express. It is your responsibility to ensure that no unauthorized person has access to your bank card details, passwords or email account. Payment by bank card is governed by the terms and conditions of the payment service provider, the relevant card company, the card issuer and the financial institution crediting the amount.

3.2.4. Invoicing

The Service Provider shall send an electronic invoice for the ordered products to the email address provided by the Customer. By accepting the GTC, you consent to receiving electronic invoices at the email address you have provided.

3.2.5. Delivery

The Service Provider provides home delivery services exclusively through its contracted courier partner, DPD. At this time, direct collection from the Service Provider’s premises or alternative postal services is not available. Deliveries are typically made on weekdays between 8:00 a.m. and 5:00 p.m. It is the Customer’s responsibility to ensure a recipient is available at the provided address during these hours.

Courier Terms and Redirection:

The Customer will receive notifications (email/SMS) from DPD regarding the delivery window. While DPD offers interactive services (e.g., redirecting to a DPD Pickup point or changing dates), the Service Provider’s obligation is fulfilled once the parcel is delivered to the original address or any alternative location/method requested by the Customer through DPD’s portal.

Unsuccessful Delivery & Costs:

If the Customer is unavailable, DPD will follow its standard protocol (which may include a second attempt or temporary storage at a local depot). If the parcel is returned to the Service Provider due to:

• Exceeding the maximum delivery attempts (2),
• Failure to collect from a redirected pickup point within the DPD storage window,
• Incorrect or incomplete address data provided by the Customer,

The Customer shall be liable for the original delivery fee, the return shipping costs, and the cost of any subsequent resending of the product.

Territory and Timeline:

• Service Area: Delivery is limited to the territory of Hungary, Slovakia, Czech Republic, Poland, Romania, Croatia, Slovenia, Bulgaria, Austria, Germany, Netherlands, Latvia, Lithuania, France, Belgium, Estonia, Ireland, Sweden, Denmark, Luxembourg, Italy, Portugal, Finland, Greece, and Spain.
• Delivery Deadline: The Service Provider shall dispatch the product to ensure delivery within a maximum of 30 days.
• Charges: A flat-rate delivery fee applies as specified during the checkout process and on the Website.

Inspection and Liability:

Upon receipt, the Customer is required to inspect the packaging. If visible damage is found, the Customer must ensure the courier records this on the delivery manifest or refuses the package. The Service Provider is not liable for delays or failed deliveries caused by:

• Inaccurate or incomplete delivery information provided by the Customer.
• Customer-initiated changes made through the DPD portal after dispatch.
• Events of Force Majeure.

3.3 Technical conditions of use of the Website

3.3.1. The Website is optimized for and operable on desktop computer and on smart devices.

It requires a desktop computer or a smart device with compatible software and an Internet connection, the cost of which is borne by the Customer.

3.3.2. Software compatibility

Operating systems required to use the Website:

– On Android devices: Android 8 or later

– On iOS (Apple) devices: iOS 13.0 or later.

– For Desktop computers: Windows 11

3.3.3. Hardware compatibility

To use the Service, you need to have

– Broadband Internet,

– RAM: 4 GB or more,

– iOS (Apple) devices, at least Iphone 6s or later,

– Android devices.

3.3.4. Technical security measures applied: The Website uses HTTPS (secure Hypertext Transfer Protocol), which is a secure version of the HTTP protocol that uses the SSL/TLS protocol for encryption and authentication.

3.3.5. Interoperability:

The Website is only compatible with the database used by the Service Provider, the target software running the database is not able to connect to other databases, systems or transfer data through other software.

4. Rights and obligations of the Customer

4.1 In the course of using the Website, the Customer is entitled to run, operate and display the Website on the screen, and to store the Website (to the extent necessary for safe operation). In addition to the above, the Customer is not entitled to any further use of the Website, in particular, the Customer may not grant any third party further access or use, and is not entitled to modify, revise, further develop or transmit the Website to the public. The Service Provider shall not transfer the source code of the Website to the Customer.

4.2 The Customer may use the content viewed on the Service or any part thereof only in compliance with the laws on copyright and intellectual property, in particular Act LXXVI of 1999 on Copyright.

4.3 The infringing Customer shall be fully liable for all damages resulting from any infringement of copyright.

4.4 The Customer shall comply with the following rules of conduct when using the Website:

– not use the Website for any purpose that is unlawful or prohibited by these GTC,

– Use the Website with any harmful or harmful intent,

– Use the Website to harm the Service Provider,

5. Rights and obligations of the Service Provider

5.1 The Website and all content, text, graphics and illustrations contained therein are the exclusive property of the Service Provider. The Website is protected by copyright under Act LXXVI of 1999 on Copyright.

5.2 The Service Provider shall be entitled to register the Customer’s data and to use the Customer’s data in accordance with the Privacy Policy accepted by the Customer.

6. Maintenance/Upgrading

6.1 In order to provide the Service to Customers at the highest level of quality, the Service Provider shall periodically perform maintenance and updates on the Website, which may result in the limitation or suspension of the Service.

6.2 The Service Provider shall not be liable for any interruption or interruption of the Service and any resulting damage due to technical or infrastructural reasons beyond its control (e.g. power failure, etc.), which are caused by the maintenance and update work as described above and which occur during this period.

7. Right of withdrawal, implied warranty, product warranty, compulsory warranty

1. 1. Right of withdrawal

The right of withdrawal set out in this section applies exclusively to Purchasers who are classified as Consumers (hereinafter referred to as “Consumers“). A Consumer is a natural person who acts outside the scope of their profession, occupation or business activity and who purchases, orders, receives, uses or consumes goods, as well as the addressee of commercial communications and offers relating to the goods.

The Consumer has the right to withdraw from the contract without giving any reason within the time limit specified below. In the case of a contract for the sale of goods, the consumer’s right of withdrawal applies to:

– the goods,

– in the case of the sale of multiple goods, if the delivery of the individual goods takes place at different times, the last delivered goods,

– in the case of goods consisting of multiple items or pieces, the last item or piece delivered,

– if the goods are to be delivered regularly within a specified period, from the date of the first delivery

from the date of receipt by the consumer or a third party designated by the consumer other than the carrier within 14 (fourteen) days. These provisions shall not affect the consumer’s right to exercise his/her right of withdrawal as set out in this chapter during the period between the conclusion of the contract and the date of receipt of the goods. If the Consumer made an offer to conclude the contract, the Consumer shall have the right to withdraw the offer before the conclusion of the contract, which shall terminate the binding nature of the offer to conclude the contract.

The Consumer shall not have the right of withdrawal in the following cases:

1. the sale of sealed audio or video recordings or computer software, if the consumer has unsealed the packaging after delivery;

2. for non-pre-manufactured products that have been manufactured according to the consumer’s specifications or at the consumer’s express request, or for products that have been clearly personalized for the consumer;

3. for products in sealed packaging that cannot be returned after delivery for health or hygiene reasons;

4. in the case of data content provided on a non-tangible medium, if the Service Provider has commenced performance with the express prior consent of the Customer and the Customer has, at the same time as giving this consent, acknowledged that they will lose their right of withdrawal once performance has commenced.

If the Consumer wishes to exercise their right of withdrawal, they must send a clear statement of their intention to withdraw (e.g. by post or email) to the contact details specified in Section 2.1 of these GTC. For this purpose, the Consumer may also use the model withdrawal form attached to these GTC. The Consumer shall exercise their right of withdrawal within the deadline if they send their withdrawal statement to the Service Provider before the expiry of the above deadline.

The Consumer shall be responsible for proving that they have exercised their right of withdrawal in accordance with these provisions. The Service Provider shall confirm receipt of the Consumer’s withdrawal statement by email.

In the event of withdrawal, the Consumer shall return the ordered Product without undue delay to the address indicated below, but no later than 30 days from the date of notification of withdrawal: 1085 Budapest, József Körút 69. Fsz. Em. 1. ajtó

The deadline shall be deemed to have been met if the Consumer sends (posts or hands over to the courier service ordered by them) the product before the expiry of the 30-day period.

The Consumer shall bear the cost of returning the product affected by the withdrawal to the Service Provider’s address.

The Service Provider shall not accept packages returned by cash on delivery.

If the Consumer withdraws from the contract, the Service Provider shall refund all payments made by the Consumer, including the cost of delivery (paid for delivery), without delay, but no later than 14 days from receipt of the Consumer’s statement of withdrawal, except for any additional costs incurred because the Consumer chose a mode of transport other than the cheapest standard mode of transport offered by the Service Provider. The Service Provider is entitled to withhold the refund until it has received the product back or the Consumer has provided credible evidence that it has been returned, whichever is earlier.

When making the refund, the Service Provider shall use the same means of payment as used in the original transaction, unless the Consumer expressly agrees to a different means of payment.

The Consumer shall only be liable for any reduction in the value of the product if this is due to use of the product in a manner exceeding that necessary to establish its nature, characteristics and functioning. The Service Provider shall be entitled to claim compensation for any loss in value resulting from use exceeding the use necessary to determine the nature, characteristics and functioning of the product, as well as reasonable costs incurred if the Consumer has expressly requested that the performance of the contract for the provision of services be commenced before the expiry of the deadline and exercises his right of withdrawal.

1. 2. Implied warranty

If the Customer, who qualifies as a Consumer, experiences defective performance on the part of the Service Provider, they may assert a warranty claim against the Service Provider. In the case of a consumer contract, the Customer may exercise their warranty claim within 2 years of receipt in the case of defects that already existed at the time of delivery of the product. After this period, the warranty claim cannot be exercised.

In the case of non-consumer contracts (e.g. purchases made by businesses), warranty claims may be made within one year of the date of receipt.

The Customer may choose to request repair or replacement, unless this would involve disproportionate additional costs for the Service Provider or would be impossible to fulfil. If this is not possible, the Customer may request a proportionate reduction in the price, repair the defect themselves or have it repaired at the expense of the Service Provider, or, in the case of a more serious defect, withdraw from the contract. Important: in the case of natural persons who are consumers, the right to repair or have the goods repaired themselves cannot be exercised. In the case of minor defects, withdrawal is excluded.

The Customer may switch to another warranty claim of their choice, but shall bear the costs associated with this, unless the switch is justified or made necessary by the Service Provider’s conduct.

The Customer shall notify the Service Provider of any defects discovered without delay, but no later than within two months.

The warranty claim may also be asserted directly against the Service Provider.

If the claim is made within one year of the performance of the contract and the purchase can be proven (e.g. with an invoice), the defect shall be presumed to have existed at the time of performance, unless the Service Provider proves that the defect arose after performance. After one year, the Customer must prove that the defect already existed at the time of performance.

If the warranty claim only relates to a specific, separable part of the product, it does not extend to the rest of the product.

The Service Provider shall not be liable for any indirect damage.

The Service Provider shall not be liable for the continuous, error-free operation of the Website or for its freedom from viruses and other malware.

The Service Provider shall not be liable for any damage, omissions, etc. caused by the Customers.

The Service Provider’s liability for damages shall be limited to the net value of the product purchased by the Customer affected by the claim.

1. 3. Product warranty

In the event of a defect in the Product (movable item), the Customer, who is considered a Consumer, may, at their own discretion, assert a claim for implied warranty or product warranty. However, the Customer shall not be entitled to assert a claim for implied warranty and a claim for product warranty simultaneously for the same defect.

If a claim for product warranty is successfully asserted, the Customer may assert a claim for product warranty against the manufacturer for the replaced product or the repaired part.

As a product warranty claim, the Customer may only request the repair or replacement of the defective product. In the event of a product warranty claim, the Customer shall be responsible for proving the defect in the product.

A Product shall be considered defective if it does not meet the quality requirements in force at the time of its release for sale or if it does not have the characteristics specified in the manufacturer’s description.

The Customer may assert its product warranty claim within two years of the date of release of the product by the manufacturer. After this period, the Customer loses this right. The Customer is obliged to notify the manufacturer of the defect without delay after discovering it. A defect reported within two months of discovery shall be considered to have been reported without delay. The Customer is liable for any damage resulting from a delay in notification.

The Customer may exercise their product warranty claim against the manufacturer or distributor of the Product. Under the Civil Code of Hungary, the manufacturer and distributor of the product are considered to be the manufacturer. The manufacturer/distributor shall only be exempt from their product warranty obligation if they can prove that:

• the product was not manufactured or distributed in the course of its business activities, or

• the defect was not recognizable at the time of distribution according to the state of science and technology, or

• the defect in the product results from the application of a legal regulation or mandatory official regulation.

The manufacturer or distributor need only prove one reason for exemption.

7.4 Compulsory Warranty

7.4.1. Products covered by the compulsory warranty obligation

The compulsory warranty rules for durable consumer goods are laid down in Government Decree 151/2003. (IX. 22.), while the range of products covered is specified in IM Decree 10/2024. (VI. 28.).

The scope of the decree extends only to new products sold in Hungary under a consumer contract and listed in the annex to the decree.

In the event of defective performance, the Service Provider shall provide warranty in accordance with the provisions of Government Decree 151/2003. (IX. 22.).

For products covered by Decree 10/2024. (VI. 28.) IM, the warranty period is as follows:

• For a sales price between HUF 10,000 and HUF 250,000: 2 years

• For a sales price above HUF 250,000: 3 years

The warranty period shall commence on the date of delivery to the consumer.

The warranty is only valid for customers who qualify as Consumers. Failure to comply with the warranty period shall result in the loss of rights, however, if the product is repaired, the warranty period shall be extended by the period during which the Customer was unable to use the product for its intended purpose due to the defect.

The Customer may not assert multiple claims simultaneously for the same defect (e.g., warranty, liability for defects, product liability) if they have already successfully exercised their rights under one of these claims (e.g., product replacement).

7.4.2. Rights that can be exercised under the warranty

If the product is defective, the Customer may make the following claims:

• First, they may request repair.

• Replacement may be requested:

  • if the repair is not carried out within 30 days,

  • if the product fails again after three repairs,

  • if it is established on the first occasion that the product cannot be repaired.

If replacement is not possible, the Customer may request a refund of the purchase price.

The Customer is entitled to request repair or replacement, unless the requested remedy is impossible or would involve disproportionate additional costs compared to the other remedy.

If the Service Provider does not undertake to repair or replace the product, or does not do so within the deadline, or if the Customer’s interest in these services ceases to exist, the Customer may withdraw from the contract, except in the case of minor defects.

The repair or replacement shall be carried out within a reasonable time, taking into account the nature of the product and its intended use, and taking into account the interests of the Customer. The Service Provider shall endeavour to do so within a maximum of 15 days.

The repair may only be carried out using new parts.

The warranty period shall recommence in the event of replacement or repair of the product part or in the event of a new defect arising as a result of the repair.

All costs related to the warranty shall be borne by the Service Provider.

Replacement within three working days: if the product fails within three working days and the defect prevents its intended use, the Service Provider shall replace the product and shall not claim any disproportionate costs.

7.4.3. Exemption of the Service Provider from the warranty

The Service Provider shall only be exempt from its warranty obligation if it proves that the defect arose after performance.

The warranty does not cover:

• if the defect is caused by improper installation,

• use contrary to the intended purpose, improper storage or handling,

• damage or natural damage (force majeure).

7.4.4. Implied/Compulsory Warranty procedure

The Customer may assert their claim for repair through the Service Provider’s contact details.

The Customer must provide proof of the conclusion of the contract (e.g. invoice, receipt).

The Service Provider shall record all warranty/guarantee claims in a report, which shall be provided to the Customer in a verifiable manner.

If the feasibility of the claim is not clear at the time of the report, the Service Provider shall inform the Customer of its position in writing within five working days.

8. Force majeure

8.1 Neither party shall be liable for any delay or failure in the performance of its obligations under the contract due to any event beyond its reasonable control. Such circumstances include, for example: natural disaster, fire, flood, order of a public authority, state of emergency, riot, civil war, war, strike or similar industrial action, attack on servers, hacker attacks, unauthorized access, etc.

8.2 If, due to a force majeure event, the duration of the interruption exceeds two months, either Party shall be entitled to terminate the Contract with immediate effect.

8.3 Events of force majeure shall not exempt the Customer from the payment of the invoice for the Services provided and the Customer shall not be entitled to any compensation in this respect.

9. Complaint and dispute

9.1 Consumer complaints to the Service Provider

The Customer may lodge consumer complaints about the Service or the Service Provider’s actions or omissions orally or in writing using the contact details set out in Section 2.1. The Service Provider shall provide the complaint with a unique identification number.

The Service Provider shall immediately investigate the oral complaint and, if necessary, remedy it. If the Customer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Service Provider shall immediately take minutes of the complaint and its position on the complaint and shall send a copy thereof to the Customer no later than the time of its reply on the merits.

The record of the complaint shall include:

– the name and address of the Customer,

– the place, time and manner in which the complaint was lodged,

– a detailed description of the complaint, a list of the documents, records and other evidence produced by the Customer,

– a statement by the Service Provider of its position on the complaint, if an immediate investigation of the complaint is possible,

– the signature of the person who took the minutes,

– the time and place of the taking of the minutes, and

– the unique identification number of the complaint.

The Service Provider shall keep the record of the complaint and a copy of the reply for three years and shall present it to the supervisory authorities upon request.

Unless otherwise provided for in a directly applicable legal act of the European Union, the Service Provider shall reply to the written complaint in writing within thirty days of receipt of the complaint in a manner that can be justified on the merits and shall take steps to communicate the reply. A shorter time limit may be laid down by law, or a longer time limit by statute. The Service Provider shall state the reasons for rejecting the complaint.

The undertaking may refrain from investigating a complaint with the same content as a previous complaint which has been answered in substance, a repeated complaint from the same consumer which does not contain new information, or a consumer complaint from an unidentified person.

9.2 Consumer protection complaint

If the Customer’s complaint is rejected in whole or in part, or if the time limit set above for the investigation of the complaint has expired without result, the Customer may turn to the competent district office. In order to initiate the procedure of the consumer protection authority, the Customer must attempt to settle the dispute directly with the Service Provider. Government offices shall act as consumer protection authorities.

The consumer protection authority does not have jurisdiction in disputes relating to the formation, validity, effects and termination of a contract concluded between a consumer and a business, or to the determination of the breach of contract and its effects, which typically relate to the performance of a warranty, guarantee or indemnity obligation. In order to settle such individual consumer disputes, the Customer may refer the matter to the courts or to a conciliation body.

For more information on consumer protection complaints and contact details of consumer protection authorities, the Customer may consult the following website: www.fogyasztovedelem.kormany.hu

9.3 Initiating conciliation proceedings

The Customer may also initiate conciliation proceedings at the conciliation body competent in the place of residence or stay, the contact details of which and the conciliation procedure can be found on www.bekeltetes.hu.

Contact details of the Budapest Conciliation Board:

1016 Budapest, Krisztina krt. 99.

E-mail address: bekelteto.testulet@bkik.hu

Telephone number: (+36 1) 488 2131

9.4 Online dispute resolution forum

The Customer may also register complaints at the following address: https://webgate.ec.europa.eu

To lodge a complaint, it must be related to the Service in question.

9.5 Court proceedings

The Customer may also assert his claims against the Service Provider in court. The Hungarian courts shall have exclusive jurisdiction in disputes relating to the Services under these GTC, unless the law provides for the exclusive jurisdiction of the courts of another state, with regard that the Customer qualifies as a Consumer.

10. Integrity clause

The present GTC shall, together with the Contract between the Parties, contain all the terms and conditions of the contractual agreement between the Parties, and any previous agreements not contained in writing shall be null and void.

10. Printful Policies

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

• USA: 3–4 business days
• Europe: 6–8 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at contact@miastudio.hu with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

Tip: Check out Printful’s production footage to see how we fulfill specific products.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at contact@miastudio.hy.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at contact@miastudio.hu within a weeks’ time with photos of the
damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at contact@miastudio.hy!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at contact@miastudio.hu with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at contact@miastudio.hu within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Return Policy

Copy, modify, and use the latest version of Printful’s Return Policy.

If any provision or part of any provision of these GTC shall be or become invalid or unenforceable, the other parts of these GTC shall remain in full force and effect. In such a case, the relevant provisions which are as close as possible to the economic purpose of the ineffective or unenforceable provision shall prevail by (additional) interpretation.

Annexes:

• Annex 1: Withdrawal/Termination Notice Template

• Annex 2 – Model information on the implied warranty, product warranty and compsulsory warranty

Annex 1 – Withdrawal/Termination Notice Template

(only to be completed and returned if you wish to withdraw from the contract)

Addressee: Khaloo Bagheri Mahshid E.V. (registered office: 1085 Budapest, József Körút 69. Fsz. Door 1, email address: contact@miastudio.hu)

The undersigned hereby declare that I/we exercise my/our right of withdrawal/termination with regard to the contract for the sale of the following goods or the provision of the following services:

…………………………………………………………………………………………………..

Date of conclusion of contract/date of receipt: …………………….

Name of consumer(s): ………………………

Address of consumer(s): ………………………

Signature of consumer(s) (only for statements made on paper): …………..…………

Date: ………………………..

 

Annex 2 – Model information on the implied warranty, product warranty and compsulsory warranty

1. Implied warranty

In what cases can you exercise your right to warranty? In the event of defective performance by Khaloo Bagheri Mahshid E.V., you may assert a warranty claim against the company in accordance with the provisions of the Civil Code. What rights do you have under your implied warranty claim? You may, at your discretion, exercise the following warranty claims: You may request repair or replacement, unless the claim you have chosen is impossible to fulfill or would involve disproportionate additional costs for the company compared to fulfilling other claims. If you have not requested or could not request repair or replacement, you may request a proportionate reduction in the price or repair the defect yourself or have it repaired at the expense of the business, or, as a last resort, withdraw from the contract. In the case of a contract between a consumer and a business for the sale of goods classified as movable property, the provision of digital content or the provision of digital services, you may not repair the defect yourself or have it repaired by someone else at the expense of the business in order to exercise your rights under the warranty. You may switch from one warranty right to another, but you will bear the cost of the switch unless it was justified or the business gave you a reason to do so. How long do you have to enforce your warranty claim? You must report the defect immediately after discovery, but no later than two months after discovery. Please note, however, that you cannot exercise your warranty rights after the two-year limitation period from the date of performance of the contract. In the case of used items, this period is one year. Against whom can you assert your warranty claim? You can assert your warranty claim against the company. What other conditions apply to the assertion of your warranty rights? Within one year of performance, there are no other conditions for enforcing your warranty claim beyond reporting the defect, provided that you can prove that the product or service was provided by Khaloo Bagheri Mahshid E.V. However, after one year from the date of performance, you are obliged to prove that the defect you have identified already existed at the time of performance.

2. Product warranty

When can you exercise your product warranty rights? In the event of a defect in a movable item (hereinafter referred to as “product” for the purposes of this section), you may, at your discretion, exercise your rights under section 1 or make a product warranty claim in accordance with the provisions of the Civil Code. What rights do you have under your product warranty claim? As a product warranty claim, you may request the repair or replacement of the defective product. Against whom can you enforce your product warranty claim? You may exercise your product warranty rights against the manufacturer or distributor of the product (hereinafter referred to as the manufacturer). In what cases is a product considered defective? A product is defective if it does not meet the quality requirements in force at the time of its release for sale or if it does not have the characteristics specified in the manufacturer’s description. Within what time limit can you enforce your product warranty claim? You may assert your product warranty claim within two years of the date on which the product was placed on the market by the manufacturer. After this period, you lose this right. What rules of evidence apply when asserting a product warranty claim? In the event of a product warranty claim, you must prove that the product defect existed at the time the product was placed on the market by the manufacturer. In what cases is the manufacturer exempt from its product warranty obligations? The manufacturer is exempt from its product warranty obligations if it can prove that – the product was not manufactured or placed on the market in the course of its business activities, or – the defect was not apparent at the time of placing the product on the market according to the state of science and technology, or – the defect in the product results from the application of a law or mandatory official regulation. The manufacturer only needs to prove one reason for exemption. Please note that you may assert a claim for warranty against the company and a product warranty claim against the manufacturer simultaneously and in parallel for the same defect. If your product warranty claim is successful, you can only enforce your warranty claim against the manufacturer for the replaced product or the part of the product that has been repaired.

3. Compsulsory Warranty

When can you exercise your warranty rights? In the event of defective performance, you may assert a warranty claim in accordance with the Civil Code on the basis of legislation and/or a legal declaration giving rise to a warranty (please underline as appropriate). What rights do you have if the warranty is based on legislation? In the case of new durable consumer goods (hereinafter referred to as consumer goods) specified in the ministerial decree on the designation of product groups of durable consumer goods subject to mandatory warranty, you may exercise your rights specified in point 1 due to a defect in performance, subject to the conditions set out in the government decree on mandatory warranty for certain durable consumer goods. in accordance with the conditions set out in the government decree on mandatory warranty for certain durable consumer goods. What other rights do you have in the case of a warranty based on legislation? In the case of consumer goods, you may primarily request repair during the warranty period. Replacement is possible after the first repair attempt if it is established that the consumer goods cannot be repaired and you do not request another remedy. You may also request replacement if the repair is not carried out within thirty days of the repair request. A replacement is also justified if the consumer product breaks down again after three repairs during the warranty period, provided that you do not request another claim. If replacement is not possible in the above cases, you may also request a refund of the purchase price. Within what time limit can you exercise your rights under the mandatory warranty? The warranty period for consumer goods is a) two years for a sales price between 10,000 and 250,000 Hungarian Forints, b) three years for a sales price above 250,000 Hungarian forints (starting from 250,001 Hungarian Forints). Under what conditions can warranty claims be enforced: You can exercise your rights under the warranty with the warranty card provided to you; the irregular issuance of the warranty card or failure to provide the warranty card does not affect the validity of the warranty. If the warranty card is not provided, the contract shall be deemed to have been concluded if you present proof of payment. The return of the opened packaging of the consumer goods is not a condition for the fulfillment of the warranty claim. What additional requirements can be imposed as a condition for exercising warranty rights? Special requirements (e.g. periodic inspections) may be imposed on the consumer to ensure the proper installation or operation of consumer goods, provided that proper installation or operation cannot be ensured in any other way and that the requirements do not impose a disproportionate burden on the consumer. When is a business exempt from its warranty obligations? The business is exempt from its warranty obligation if it proves that the defect arose after delivery. Please note that you may assert claims for warranty and guarantee, as well as product warranty and guarantee, simultaneously and in parallel for the same defect. However, if you have successfully asserted a claim arising from defective performance due to a specific defect (e.g., the company replaced the product), you cannot assert a claim on the same legal basis for the same defect.